Native checkout, folios and payouts for hotels, powered by Stripe
HiLucy uses Stripe as its payments backbone, so the money side of every guest interaction is built in, not bolted on. Guests pay for rooms, add-ons, spa, tours and rentals directly inside the chat via Stripe Express Checkout (Apple Pay and Google Pay included), and every charge posts to an immutable guest folio that settles at checkout. Take a card-on-file hold or security deposit with a Stripe SetupIntent, split a bill across companions, and route payouts to owners or affiliates through Stripe Connect, with dual-currency (USD/MXN) using Stripe's actual FX. Card data never touches your servers, so you inherit Stripe's PCI posture instead of building your own. This is the differentiator most guest-experience tools lack: they message about payment, HiLucy actually collects it. If you already use Stripe, you're minutes from turning conversations into settled revenue.
How HiLucy connects to Stripe
HiLucy is built on Stripe end to end. Connect your Stripe account and every charge, hold, folio posting and payout flows through it, with card data staying inside Stripe.
- Connect your Stripe account and start collecting inside the guest chat with Stripe Express Checkout.
- Every charge posts to an immutable guest folio that settles at checkout, a clean, auditable ledger.
- Route payouts to owners and affiliates through Stripe Connect, in USD or MXN using Stripe’s FX.
- Card data never touches HiLucy or your servers, you inherit Stripe’s PCI posture.
What you get with Stripe + HiLucy
In-chat checkout
Guests pay for rooms, add-ons, spa, tours and rentals inside the conversation via Stripe Express Checkout, Apple Pay and Google Pay included.
Immutable guest folio
Every charge posts to an append-only folio that settles at checkout, giving you a clean, auditable ledger per stay.
Card-on-file holds
Place a security deposit or card-on-file hold with a Stripe SetupIntent, no manual card handling.
Split the bill
Divide a folio across companions so each guest pays their share, all through Stripe.
Stripe Connect payouts
Route payouts to property owners and affiliates through Stripe Connect, with tiered commissions and a payout ledger.
Dual-currency USD/MXN
Charge and pay out in USD or MXN using Stripe’s actual FX, built for Latin-American markets.
Setup in three steps
Connect Stripe
Link your existing Stripe account. HiLucy uses it as the payments backbone for everything below.
Turn on in-chat checkout
Enable Express Checkout so guests can pay inside the conversation, with charges posting to the folio.
Configure payouts
Set up Stripe Connect for owner and affiliate payouts in USD or MXN. Money starts flowing on settlement.
Stripe + HiLucy vs Stripe alone
Stripe is a world-class payments engine. HiLucy turns it into a guest-facing checkout, folio and payout system for hospitality.
With Stripe + HiLucy
- Guests check out inside the WhatsApp or web conversation
- Charges post to an immutable guest folio that settles at checkout
- Card-on-file holds and deposits via SetupIntent, ready to use
- Owner and affiliate payouts through Connect, with a ledger
- Dual-currency USD/MXN folios out of the box
Stripe alone
- ·You build and host your own checkout on top of Stripe
- ·You reconcile individual charges yourself
- ·You wire up SetupIntents and vaulting yourself
- ·You build the payout and commission logic on Connect
- ·You handle multi-currency and FX in your own code
Security & data
Because HiLucy is built on Stripe, card data never touches HiLucy or your servers, you inherit Stripe’s PCI posture instead of building your own. Guests pay through Stripe-hosted flows, and the folio keeps an auditable record of every posting.
- Card data is captured and stored by Stripe, never by HiLucy or your servers.
- You inherit Stripe’s PCI compliance rather than maintaining your own.
- The immutable folio gives you a clean, auditable ledger for every stay.
Frequently asked questions
Yes. Stripe is HiLucy’s payments backbone. Every charge, hold, folio posting and payout runs through your connected Stripe account.
Yes. Guests pay for rooms, add-ons, spa, tours and rentals directly in the conversation via Stripe Express Checkout, including Apple Pay and Google Pay.
Every charge posts to an immutable guest folio for the stay. The folio settles at checkout, giving you a clean, auditable ledger of everything the guest spent.
Yes. HiLucy places card-on-file holds and security deposits using a Stripe SetupIntent, so there is no manual card handling.
Yes. HiLucy routes payouts to property owners and affiliates through Stripe Connect, with tiered commissions and a payout ledger.
Card data never touches HiLucy or your servers, it is handled entirely by Stripe, so you inherit Stripe’s PCI posture instead of building your own.
Yes. HiLucy supports dual-currency USD/MXN charges and payouts using Stripe’s actual FX.
Yes. A folio can be split across companions so each guest pays their share, all through Stripe.
Explore more
Platform features
Everything HiLucy does, from concierge to payments.
Cloudbeds integration
Pair Stripe checkout with Cloudbeds reservations.
HiLucy for hotels
The full platform for hotels and resorts.
HiLucy for vacation rentals
Native checkout and folios for hosts and villas.
Pricing
Transparent plans with payments included.
More ways to use HiLucy
AI Concierge for Hotels
Front desk automation, smart upsells, and 24/7 guest service for hotels and resorts.
WhatsApp Concierge
Guest conversations on the app they already have, no downloads, no friction.
AI for Vacation Rentals
Self check-in, local guides, and automated upsells for remote hosts and villas.
AI Guest Messaging
One unified inbox for WhatsApp, SMS, web chat, and email, with AI doing the routine work.
HiLucy vs Alternatives
How HiLucy compares to PMS add-ons, generic chatbots, and manual WhatsApp.
Pricing
Simple per-room pricing for hotels, flat pricing for hosts and villas.
Ready to let Lucy run the show?
Set up in minutes. No coding required. Your guests will never know the difference, except the service just got way faster.
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