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hiLucy

AI-powered guest experience platform

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  • AI Concierge
  • Online Check-in
  • Guest App
  • Explore
  • Smart QR
  • Upsells

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  • Hotels & Resorts
  • Vacation Rentals

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  • Integrations
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  • Case Studies
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© HiLucy 2026

Terms of ServicePrivacy PolicyTrust & Security

AI for Hospitality

Your guests text.
Lucy handles the rest.

Your front desk can't be everywhere at 2 a.m. Lucy can. Service requests, bookings, and guest questions, answered in seconds on WhatsApp, 24/7. No apps to install. No friction.

Start with your business

I run a hotelFront desk, upsells, 24/7 serviceI manage rental propertiesSelf check-in, remote managementI run a spa or tourSpa, tours, classes, local services
Only Lucy does this: QR codes that know where they were scanned and route guests to that exact place's menu, staff and services.

8 seconds

avg response

End-to-end

guest automation

24/7

always-on

9:41
L

Lucy

online

Hi! I'm Lucy, your AI concierge. How can I help you today?

Can I get a late checkout?

Of course! I've extended your checkout to 1 PM. Anything else?

Type a message...

Works with the tools you already use

CloudbedsStripeWhatsAppAcuityMonday.comGoHighLevelCloudbedsStripeWhatsAppAcuityMonday.comGoHighLevel
Everything included

The complete guest experience suite

Nine features covering the whole guest journey, from the first WhatsApp message to the last upsell. Open any tile for the detail.

  • 2:14 AM

    8s

    AI Concierge

    Lucy answers guests on WhatsApp in seconds, 24/7, in 100+ languages.

    Learn more →

  • Online Check-in

    Guests check in from their phone before arrival: details, ID and signature.

    Learn more →

  • Guest App

    A branded web app for every stay. Menus, bookings and chat, nothing to download.

    Learn more →
  • L

    Explore

    What's nearby, on one map: restaurants, beaches and bookable tours.

    Learn more →
  • +$45

    Smart Upsells

    Spa, transfers and upgrades offered in the chat and paid in a tap.

    Learn more →

  • Communication Hub

    WhatsApp, SMS, email and web chat in one inbox, routed to the right team.

    Learn more →

  • 8s

    94%

    +18%

    Analytics & Reporting

    Response times, resolution rates and upsell revenue, live.

    Learn more →

  • Branding

    Your name, colors and voice. Guests only ever see your property.

    Learn more →

  • Smart QR

    Codes that know where they were scanned, so requests reach the right staff.

    Learn more →

See every feature in detail →

See Lucy in action

What Lucy does

L
Hi Lucy

Hi, I'm Lucy, your property data. Here's a quick trailer of what I can do.

AC's not working in 412, really hot 🥵
Sending a tech to 412 within 15 min. Want a fan in the meantime? 🛠️
Routed to maintenance
24/7 concierge

Lucy answers guests on WhatsApp 24/7

Human-quality replies in seconds. Routes the right work to the right team automatically.

Replies in seconds · never sleeps
1 of 7 · auto-playing
Product demo

Conversations that turn into actions

Watch a 92-second walkthrough of a real property running on the live platform, then step through example conversations below.

Product footage from the live KAN Tulum guest hub, with animated sequences illustrating the routing, QR and upsell flows. No audio — captions are built in; the property's Wi-Fi password is masked.

Know a hotel that needs this? Share the demo.

Example conversations

Step through two example flows — airport transport and a paid spa booking.

8 seconds

Average first response

End-to-end

Fully automated guest journeys

WhatsApp + SMS

Multi-channel follow-up

Guest

Hi, I need a van to the airport tomorrow morning.

Lucy

Happy to help! How many people will be riding?

Guest

There will be 4 of us, plus luggage.

Van scheduled for pickup

4 guests, tomorrow 8:00 AM at lobby.

Driver confirmed

Pickup time and guest count confirmed.

Lucy

You're all set! A van for 4 will be at the lobby tomorrow at 8:00 AM. Have a safe trip!

Van scheduled and confirmation sent to the guest.

Handled in under a minute

Smart QR Codes

Lucy knows where your guests are

Place location-enabled QR codes throughout your property. When a guest scans one, Lucy instantly knows their location, no questions needed.

How it works

Guest scans QR at the pool → Lucy knows they're poolside → “Extra towel, please” is routed directly to pool staff → delivered in minutes.

Pool barScan for anythinghiLucy
L
Pool bar
Location known

Location-Aware

Each QR code is tied to a specific spot (pool deck, room 214, lobby bar), so Lucy has context before the guest even types.

Extra towels, please
L
Pool staff
Routed to pool staff

Smart Routing

Requests are automatically routed to the right team based on location. Pool towels go to pool staff, not the front desk.

Pool

312

Beach

216

Lobby

164

Spa

104

Scans this week

QR Dashboard

See which codes get the most scans, what guests are asking for by area, and where to focus your service improvements.

125+

Properties

6

Countries

35K+

Guest Interactions

Real properties, on the record

Named owners, named properties. Every card here links to its source.

In the owner's words

Barefoot Beach Hotel

“HiLucy isn't just a tool. It's become part of our team. After two years, I can't imagine running our property without it. Just in the first half of February, Lucy handled over 100 guest conversations: check-ins at all hours, coordinating snorkeling tours with our local partners, managing luggage storage requests, answering hundreds of questions that would otherwise interrupt our small staff. What impresses me most is the depth of engagement: guests aren't just firing off one question and leaving. They're having real conversations averaging 11 messages each. The platform has paid for itself many times over by letting us deliver five-star service with a boutique hotel budget. Plus, the affiliate tracking means we finally know which marketing channels actually drive bookings.”

R

Ricky Schluter

Owner, Barefoot Beach Hotel

Read the Barefoot Beach Hotel case study

Boutique hotel · Tulum

KAN Tulum

A boutique hotel in Tulum running HiLucy on top of its Cloudbeds PMS — 1,750+ reservations synced automatically, with digital folios and room-service ordering live.

Read the KAN Tulum case study

Wellness resort · Tulum

Ahau — A House of Wellness

A beachfront wellness resort in Tulum. The partnership was announced publicly in February 2026 and the property's rollout on HiLucy — QR routing, menus, and point-of-sale — is underway now.

Read the announcement
See how properties use HiLucy

Frequently Asked Questions

HiLucy is an AI-powered guest experience platform for hotels and vacation rentals. Our AI concierge, Lucy, handles guest communication, bookings, service requests, and upsells via WhatsApp, SMS, and web chat, 24/7.

Lucy uses advanced AI to understand guest messages and take action automatically. She can answer FAQs, schedule transport, book spa appointments, process payments, and route requests to your staff, all in real-time via WhatsApp or SMS.

No! HiLucy is fully web-based. Guests interact with Lucy through WhatsApp (which they already have) or our web chat. No downloads, no friction.

HiLucy integrates with Cloudbeds PMS, Stripe payments, WhatsApp Business API, Acuity Scheduling, Monday.com, GoHighLevel, and more. We're constantly adding new integrations.

Most properties are up and running within a day. Our onboarding process is simple: add your property details, connect your WhatsApp number, and Lucy starts handling guest requests immediately.

We offer demo sessions where you can see Lucy in action with your own property data. Contact us to schedule a personalized demo.

Ready to let Lucy run the show?

Set up in minutes. No coding required. Your guests will never know the difference, except the service just got way faster.

Get Started