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    AI for Hospitality

    Smart for businesses, great for guests.

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    AI-Powered Concierge

    Your guests text.
    Lucy handles the rest.

    Service requests, bookings, and guest support — answered in seconds on WhatsApp, 24/7. No apps to install. No friction.

    See it in action How it works
    8 secondsavg response
    End-to-endguest automation
    24/7always-on
    9:41
    L
    Lucy
    online
    Hi! Could I get an extra towel brought to my room?
    Of course! I see you're in Room 214. I'll send one right up.
    Routing your request to housekeeping now…
    Request sent to housekeeping
    Housekeeping accepted — on the way
    All set! Housekeeping is on the way to Room 214 with your towel.
    Type a message…
    Why HiLucy

    Everything your concierge does — at machine speed

    Instant Responses

    FAQs and service requests answered automatically — every guest feels heard, instantly.

    Seamless Bookings

    Schedule transport, book spa appointments, or reserve tours without manual back-and-forth.

    Smart Upsells

    Suggest VIP upgrades and add-ons at just the right moment to boost revenue.

    Human Handoff

    When it matters, Lucy loops in your team seamlessly — no context lost.

    Live demo

    Conversations that turn into actions

    Watch how Lucy automates real guest interactions end-to-end.

    8 secondsAverage first response
    End-to-endFully automated guest journeys
    WhatsApp + SMSMulti-channel follow-up

    Airport transportation Transport

    Lucy collects the details, schedules the van, and confirms the pickup — no calls or front-desk visits needed.

    Guest

    Hi, I need a van to the airport tomorrow morning.

    Lucy

    Happy to help! How many people will be riding?

    Guest

    There will be 4 of us, plus luggage.

    Van scheduled for pickup 4 guests — tomorrow 8:00 AM at lobby.
    Driver confirmed Pickup time and guest count confirmed.
    Lucy

    You're all set! A van for 4 will be at the lobby tomorrow at 8:00 AM. Have a safe trip!

    Van scheduled and confirmation sent to the guest. Handled in under a minute

    Spa massage booking Bookings

    Lucy knows the guest's room and location, collects preferences, sends a payment link, and confirms the appointment — fully automated.

    Guest

    I'd love to book a deep-tissue massage. What do you have available?

    Lucy

    Great choice! I see you're in Room 118 at the Beachside Wing. We have openings tomorrow at 10 AM or 2 PM — 60 or 90 minutes. Which works for you?

    Guest

    90 minutes at 2 PM, please.

    Payment link sent 90-min deep-tissue massage — $120.
    Payment received — appointment confirmed Tomorrow 2:00 PM, Beachside Spa.
    Lucy

    You're booked! 90-minute deep-tissue massage tomorrow at 2 PM at the Beachside Spa. See you there!

    Payment received and massage appointment confirmed. ~90 seconds end-to-end
    Smart QR Codes

    Lucy knows where your guests are

    Place location-enabled QR codes throughout your property. When a guest scans one, Lucy instantly knows their location — no questions needed.

    Location-Aware

    Each QR code is tied to a specific spot — pool deck, room 214, lobby bar — so Lucy has context before the guest even types.

    Smart Routing

    Requests are automatically routed to the right team based on location. Pool towels go to pool staff, not the front desk.

    QR Dashboard

    See which codes get the most scans, what guests are asking for by area, and where to focus your service improvements.

    How it works

    Guest scans QR at the pool → Lucy knows they're poolside → "Extra towel, please" is routed directly to pool staff → delivered in minutes.

    Ready to let Lucy run the show?

    Set up in minutes. No coding required. Your guests will never know the difference — except the service just got way faster.

    Get started