hiLucy
FeaturesAI ConciergePricingAboutContact
Sign in
hiLucy

AI-powered guest experience platform

Product

  • AI Concierge
  • Online Check-in
  • Guest App
  • Explore
  • Smart QR
  • Upsells

Customers

  • Case Studies
  • Hotels & Resorts
  • Vacation Rentals

Resources

  • Resources
  • Pricing
  • Integrations
  • Developers
  • Case Studies
  • Help Center
  • Blog

Company

  • About
  • Contact

© HiLucy 2026

Terms of ServicePrivacy PolicyTrust & Security

See How Properties Use HiLucy

Real results from real properties.

Trusted by properties including Barefoot Beach Hotel (Caye Caulker, Belize), KAN Tulum (Tulum, MX), and Ahau — A House of Wellness (Tulum, MX, rollout in progress).

Boutique Tulum hotel courtyard with a palapa, mature trees, and a turquoise pool
Hotel

KAN Tulum

2,650+ reservations managed

A boutique hotel in Tulum running HiLucy on top of its Cloudbeds PMS — 1,750+ reservations synced automatically, with digital folios and room-service ordering live.

Read case study→
Private villa pool with stone wall, sun loungers, and lush tropical landscaping
Vacation Rental

Riviera Maya Villas

$2,400/mo upsell revenue

Automated spa and transport bookings generated consistent new revenue.

Read case study→
Beachfront hotel pool with palapa umbrellas and palm trees overlooking the sea
Hotel

Barefoot Beach Hotel

1,350+ reservations managed

A beachfront hotel on Caye Caulker, Belize. Lucy runs its 24/7 WhatsApp concierge — 650+ WhatsApp messages across guest chats and staff alerts, and 50+ AI-handled conversations since February 2026.

Read case study→
Multi-storey beachfront condos in Playa del Carmen with turquoise Caribbean water in the foreground
Vacation Rental

Playa del Carmen Condos

95% guest satisfaction

Self-check-in and instant WhatsApp support delighted remote guests.

Read case study→
Row of wooden eco-lodge cabins tucked into the jungle canopy with golden afternoon light
Hotel

Tulum Eco Lodge

$120 revenue uplift/room

Smart QR codes at pool and restaurant drove targeted upsell conversions.

Read case study→
Caribbean palapa cottage on stilts over turquoise water with a wooden dock walkway
Vacation Rental

Caribbean Coast Rentals

15 min saved per booking

Automated guest communication freed up 4 hours of daily staff time.

Read case study→

Ready to let Lucy run the show?

Set up in minutes. No coding required. Your guests will never know the difference, except the service just got way faster.

Get Started