Simple, transparent pricing for hotels and rentals

Hotels start on the Free plan: $0/month with no per-room fee and a 5% platform fee on payments processed through HiLucy, up to $10k/month in volume. Standard is $49/month plus $4.99/month per room with a 3% platform fee (up to $50k/month); Premium is $149/month plus $9.99/month per room with a 2% platform fee and unlimited volume. Use the slider to see your Standard price. Hosts and villas pay a flat monthly rate instead, no per-room math.

Hotel plans are Free ($0/month, 5% platform fee on processed payments), Standard ($49/month plus $4.99 per room, 3%) and Premium ($149/month plus $9.99 per room, 2%). Host & Villa plans are flat-rate · $29.99/month for 1–4 listings (Host), with the Villa/Manager tier adding fleet ops, the full upsell catalog and the affiliate program for larger portfolios. Standard and Premium are set up with our team at the published price; Villa/Manager is tailored to your property, contact us for a quote.

Yes. Hotels have a genuinely free plan: Free is $0/month with no per-room fee, you pay only the 5% platform fee on payments processed through HiLucy. The self-serve Host plan starts with a 30-day free trial, and you can cancel anytime. All plans include the grounded AI concierge, the official WhatsApp Business API, digital check-in and bilingual English/es-MX support.

The AI concierge on the official WhatsApp Business API and digital/QR check-in are included from the entry tier. Native checkout and folio settlement come in with the revenue tier (Standard for hotels; the flat Host plan already includes in-chat payments).

Every plan includes support during business hours — Monday to Friday, 9:00 to 18:00 Cancún time. We are a small team, so we publish targets we can actually staff rather than 24/7 promises. Free includes Community support: in-product Lucy help, the resources guides and email, with a response within 2 business days. Standard and Host include email and WhatsApp support with a response by the next business day. Priority — included with Premium and Villa/Manager, and a $49/month add-on on Standard — adds a WhatsApp direct line, a 4-business-hour response target, front-of-queue for fixes and a quarterly check-in call. Launch is guided onboarding on any paid plan, priced per agreement: property setup, menu and QR provisioning, staff routing and go-live support for your first 30 days.

No. Under our settlement model your property is the Stripe merchant of record, so Stripe bills you its standard processing fees directly on the payments you collect, separate from your HiLucy subscription. In addition, hotel plans carry a HiLucy platform fee on payment volume processed through the platform: 5% on Free, 3% on Standard and 2% on Premium, as published on each plan card.

Payments are handled entirely by Stripe, a PCI DSS Level 1 provider — card numbers and security codes never touch HiLucy's servers. Guest personal data sits under a documented GDPR program with automatic deletion timelines.

No. HiLucy keeps the PMS your team already runs, deep Cloudbeds sync today, and layers the concierge, check-in and payments on top. There is no migration.

Cloudbeds, Acuity and Stripe come in with the revenue tier (Standard for hotels); Monday.com and GoHighLevel are on Premium and the Villa/Manager plan. See the feature matrix above for the exact mapping.

No. Plans are billed monthly with no long-term commitment and no setup fee. The hotel Free plan and the Host plan are self-serve; Standard and Premium are set up with our team at the published price. You can cancel anytime.

Yes. You can move between tiers as your property grows or your needs change, your data and settings carry over.

Yes. HiLucy supports dual-currency USD/MXN using Stripe’s actual FX, so guests can be charged in pesos while you report in dollars (or vice versa).