The AI Concierge for Hotels
Lucy answers every guest in seconds on WhatsApp, bookings, FAQs, upsells, and payments handled end-to-end, 24/7, in 100+ languages. Your staff keep the human moments.
From $49.99/month + $9.99 per room · See full pricing
8 sec
Avg response time
80%
Staff time saved on routine requests
$120+
Monthly revenue uplift per room
How the AI Concierge Works
From first message to confirmed booking, no staff involvement needed for the routine work.
Guests message Lucy
Guests scan a QR code in the lobby, pool, or room, or simply message on WhatsApp. No app downloads, no friction.
Lucy handles the request end-to-end
FAQs, spa bookings, late checkouts, transport, Lucy understands natural language in 100+ languages, collects payment via Stripe, and confirms the reservation.
Your staff focus on high-touch hospitality
Routine requests are automated; anything that needs a human is escalated seamlessly to the right department or staff member.
See a full spa-booking conversation on the hotels page.
Everything a Hotel Concierge Does: Automated
One platform for guest messaging, check-in, upsells, and analytics.
AI Concierge
Guest conversations on WhatsApp, SMS, and web chat, in 100+ languages with an 8-second average response time.
Online Check-in
Pre-arrival forms, ID verification, and special requests collected before guests set foot in the lobby.
Smart Upsells
Spa bookings, late checkouts, transport, and room upgrades suggested at the perfect moment, paid via Stripe.
Communication Hub
A unified inbox for WhatsApp, SMS, web chat, and email, with automated routing to the right staff member.
Analytics
Response times, resolution rates, guest segmentation, and revenue attribution for upsells and direct bookings.
Smart QR
Location-aware QR codes that connect guests to Lucy from anywhere on your property, no special hardware.
Hotels & Resorts
$49.99/month base
+ $9.99 per room · 30-day trial · cancel anytime
- Front-desk concierge with WhatsApp + SMS handoff
- Housekeeping and maintenance tasks auto-routed
- Owner-ready statements and multi-property rollups
- Integrations for Wi-Fi, QR menus, POS, and access
AI Hotel Concierge FAQs
Lucy responds in about 8 seconds on average, 24/7, whether guests message at 2 PM or 2 AM, and speaks 100+ languages.
HiLucy is $49.99 per month base plus $9.99 per room, with a 30-day trial and the option to cancel anytime. Vacation rentals are a flat $29.99 per month.
No. Guests chat with Lucy on WhatsApp or web chat, and the branded guest app is web-based, instant access via QR code or link, no app store needed.
Lucy escalates seamlessly when a human touch is needed. Conversations route automatically to the right department or staff member in a unified inbox, so your team never misses a message.
HiLucy integrates with the tools you already use (including Cloudbeds, Stripe, WhatsApp, and Acuity), so there is no migration required.
More ways to use HiLucy
WhatsApp Concierge
Guest conversations on the app they already have, no downloads, no friction.
AI for Vacation Rentals
Self check-in, local guides, and automated upsells for remote hosts and villas.
AI Guest Messaging
One unified inbox for WhatsApp, SMS, web chat, and email, with AI doing the routine work.
HiLucy vs Alternatives
How HiLucy compares to PMS add-ons, generic chatbots, and manual WhatsApp.
Pricing
Simple per-room pricing for hotels, flat pricing for hosts and villas.
Ready to let Lucy run the show?
Set up in minutes. No coding required. Your guests will never know the difference, except the service just got way faster.
Get Started