Terms of Service

1. Introduction

Welcome to HiLucy. These Terms of Service ("Terms") govern your access to and use of the HiLucy platform, including our website, applications, AI concierge, and related services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms.

2. Description of Service

HiLucy provides:

• AI-powered concierge for guest communications via WhatsApp
• Property and listing management tools
• Guest check-in and booking management
• Payment processing (via Stripe)
• Integration with third-party services (Cloudbeds, Acuity, etc.)

3. Account Registration

• You must be at least 18 years old to create an account
• You must provide accurate and complete registration information
• You are responsible for maintaining the security of your account credentials
• You must notify us immediately of any unauthorized access

4. Account Types

5. Acceptable Use

You agree not to:

• Use the Service for any illegal purpose
• Attempt to gain unauthorized access to any part of the Service
• Interfere with or disrupt the Service
• Abuse, harass, or send harmful content through the AI concierge
• Attempt to extract or reverse-engineer the AI system
• Use the Service to collect data about other users without consent

6. Payments

Payment processing is handled by Stripe. HiLucy does not store or process credit card details directly. All payment disputes should be directed to the property or service provider.

7. SMS Messaging Program

HiLucy sends text messages (SMS) to phone numbers that consumers provide to us. Consent is not a condition of any purchase.

What we send. Two kinds of message, and nothing else:

• One-time verification codes, when you request a code to sign in.
• Notifications about your own stay or account — booking and check-in confirmations, and updates on service requests you have made.

We do not send marketing or promotional text messages, and we do not sell or share mobile numbers with third parties for marketing, as stated in our Privacy Policy.

How you opt in. You opt in by entering your own mobile number on our sign-in page and requesting a code by text. We send texts only to numbers their owners have entered themselves.

Message frequency. Message frequency varies and depends on your activity — for example, one message each time you request a sign-in code.

Cost.Message and data rates may apply. HiLucy does not charge for these messages; your mobile carrier's standard rates apply.

Opting out. Reply STOP to any message to stop receiving texts. You will receive one confirmation message and no further texts. Reply START to resubscribe.

Help. Reply HELP to any message, or contact us at [email protected].

Carriers. Mobile carriers are not liable for delayed or undelivered messages. Delivery is subject to carrier and device conditions outside our control.

8. Intellectual Property

The Service, including its design, code, AI models, and content, is owned by HiLucy and protected by intellectual property laws. You retain ownership of content you submit, but grant us a license to use it for providing the Service.

9. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. By using the Service, you acknowledge that your data may be processed by AI systems as described in the Privacy Policy.

10. Disclaimers

The Service is provided "AS IS" without warranties of any kind. AI-generated responses may contain inaccuracies. We do not guarantee uninterrupted availability of the Service.

11. Limitation of Liability

To the maximum extent permitted by law, HiLucy shall not be liable for any indirect, incidental, special, or consequential damages. Our total liability shall not exceed the fees paid by you in the preceding 12 months, or $100 for guest accounts.

12. Termination

You may terminate your account at any time. We may terminate or suspend access for violations of these Terms, with 30 days notice for termination without cause.

13. Changes to Terms

We will notify you of material changes at least 30 days before they take effect. Continued use after changes constitutes acceptance.

14. Contact

General: [email protected]
Legal: [email protected]
Privacy: [email protected]