hiLucy
FeaturesAI ConciergePricingAboutContact
Sign in
hiLucy

AI-powered guest experience platform

Product

  • AI Concierge
  • Online Check-in
  • Guest App
  • Explore
  • Smart QR
  • Upsells

Customers

  • Case Studies
  • Hotels & Resorts
  • Vacation Rentals

Resources

  • Resources
  • Pricing
  • Integrations
  • Developers
  • Case Studies
  • Help Center
  • Blog

Company

  • About
  • Contact

© HiLucy 2026

Terms of ServicePrivacy PolicyTrust & Security

Built for Hotels That Care About Guest Experience

From front desk automation to revenue optimization, HiLucy transforms how your hotel operates.

Get StartedSee Pricing

What Lucy does, at a glance

  • Staff routingEvery request reaches the right person on shift, not a shared inbox.

  • 2:14 AM

    8s
    24/7 responsesGuests get a real answer at 2 a.m. without waking anyone up.
  • +$45
    Product upsellsSpa, tours and late checkout, offered at the moment they would say yes.
  • Smart QR codesA scan knows where it happened and opens that exact menu and team.
  • ¿Nos prestan toallas extra?

    Your staff reads

    Could we get extra towels?

    Every languageGuests write in theirs, your staff read it in yours.

8 sec

Avg response time

80%

Staff time saved on routine requests

$120+

Monthly revenue uplift per room

How Hotels Use HiLucy

Three ways HiLucy transforms your hotel operations from day one.

Front Desk Efficiency

Reduce check-in time with digital pre-arrival forms. Automate FAQ responses so your staff can focus on high-touch hospitality instead of repetitive questions.

+$45

Revenue Growth

Drive incremental revenue with smart upsells, spa bookings, late checkouts, transport scheduling, and room upgrades suggested at the perfect moment.

Guest Satisfaction

24/7 availability with instant responses in 100+ languages. Every guest gets personalized service, whether they message at 2 PM or 2 AM.

Ready to set this up for your hotel?

Get StartedSee Pricing

Setup takes about five minutes, and no card is needed to start.

Example conversation

See Lucy in Action at a Hotel

Watch how Lucy books a spa appointment, collects payment, and confirms the reservation, all through a single WhatsApp conversation.

~90 seconds

End-to-end

$120

Revenue captured

0

Staff involvement

Guest

I'd love to book a deep-tissue massage. What do you have available?

Lucy

Great choice! I see you're in Room 118 at the Beachside Wing. We have openings tomorrow at 10 AM or 2 PM, 60 or 90 minutes. Which works for you?

Guest

90 minutes at 2 PM, please.

Payment link sent

90-min deep-tissue massage · $120.

Payment received, appointment confirmed

Tomorrow 2:00 PM, Beachside Spa.

Lucy

You're booked! 90-minute deep-tissue massage tomorrow at 2 PM at the Beachside Spa. See you there!

Payment received and massage appointment confirmed.

Works with your hotel systems

HiLucy integrates with the tools you already use, no migration required.

CloudbedsStripeWhatsAppAcuity

Ready to let Lucy run the show?

Set up in minutes. No coding required. Your guests will never know the difference, except the service just got way faster.

Get Started