Everything You Need for Modern Hospitality

One platform for AI concierge, digital check-in, guest app, smart upsells, and more.

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AI Concierge

Lucy handles guest conversations on WhatsApp, SMS, and web chat — in 100+ languages with an 8-second average response time. No app downloads, no friction.

  • Understands natural language requests in any language
  • Handles FAQs, bookings, and service requests end-to-end
  • Escalates to staff seamlessly when human touch is needed

Online Check-in

Frictionless digital arrival that collects guest details, ID verification, and special requests before they set foot in the lobby.

  • Pre-arrival forms sent automatically via WhatsApp or email
  • ID and payment capture without manual paperwork
  • Reduces front desk wait times by up to 80%

Guest App

A web-based branded app guests access instantly — no download required. Everything from room service to local recommendations, right in their pocket.

  • Instant access via QR code or link — no app store needed
  • Customizable with your branding, colors, and content
  • In-app ordering, messaging, and activity booking

Smart Upsells

AI-powered revenue optimization that suggests the right upgrade at the right moment — from transfers and tours to spa treatments and suite upgrades.

  • Context-aware suggestions based on guest profile and stay
  • Integrated payment collection via Stripe
  • Track upsell performance and conversion rates in real time

Communication Hub

A unified inbox that brings WhatsApp, SMS, web chat, and email into one place so your team never misses a message.

  • Multi-channel threads organized by guest and reservation
  • Automated routing to the right department or staff member
  • Message templates and quick replies for common scenarios

Analytics

Guest insights, conversation metrics, and revenue tracking — the same cockpit your team uses every day, made visible.

  • Response time, resolution rate, and satisfaction dashboards
  • Guest segmentation by behavior, spend, and preferences
  • Revenue attribution for upsells and direct bookings

Branding

White-label customization that makes Lucy feel like a natural extension of your property — your logo, your colors, your voice, per listing.

  • Custom colors, logos, and messaging tone per property
  • Branded guest app and check-in experience
  • Multi-property support with unique branding per location

Smart QR

Location-aware QR codes that connect guests to Lucy from anywhere on your property — lobby, pool, restaurant, or room. Use existing printed media — no special hardware required.

  • Dynamic QR codes that adapt content by scan location
  • Track engagement and popular touchpoints across your property
  • Print-ready designs that match your brand

Ready to let Lucy run the show?

Set up in minutes. No coding required. Your guests will never know the difference — except the service just got way faster.

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