The nine features that make up HiLucy, explained one by one — the same nine you just saw on the homepage.
Get StartedLucy handles guest conversations on WhatsApp, SMS, and web chat, in 100+ languages with an 8-second average response time. No app downloads, no friction.
Lucy
online
Hola! How can I help?
Towel by the pool?
On the way, 5 min.
Frictionless digital arrival that collects guest details, ID verification, and special requests before they set foot in the lobby.
Check-in
You're all set
Arrive any time after 3 PM
A web-based branded app guests access instantly, no download required. Everything from food service to local recommendations, right in their pocket.
Casa Palma
Welcome, Maya
Your stay
Room 214 · until Sat
Room service
To Room 214
Activities
Catamaran, Fri
Ask Lucy
Any language, 24/7
Everything around your property on one map — restaurants, beaches, bookable tours and your own partners — so guests stop asking the front desk where to go and start booking what you recommend.
Sunset catamaran
4.8 · your partner
AI-powered revenue optimization that suggests the right upgrade at the right moment, from transfers and tours to spa treatments and suite upgrades.
Airport transfer
Private van · 4 pax
Deep-tissue massage
90 min · beachside spa
Sunset catamaran
2 guests · Friday
Suite upgrade
Ocean view · last room
A unified inbox that brings WhatsApp, SMS, web chat, and email into one place so your team never misses a message.
Inbox
Maya López
2mCan I get a late checkout?
James Carter
14mOn my way, 10 min
Sophie Nguyen
1hRe: Spa booking confirmation
Anonymous · Pool QR
3hExtra towel, deck 3
Guest insights, conversation metrics and revenue tracking — the same cockpit your team uses every day, made visible, and reportable day by day per property.
Cockpit · Last 7 days
LiveAvg response
8s
-1.2s
Resolution
94%
+3pp
Upsell rev
$2.4k
+18%
Conversations
Channel mix
White-label customization that makes Lucy feel like a natural extension of your property, your logo, your colors, your voice, per listing.
Casa Palma
Tulum · Mexico
Your stay
Room 214 · until Sat
Noir & Or
Paris · France
Your stay
Room 214 · until Sat
Location-aware QR codes that connect guests to Lucy from anywhere on your property: lobby, pool, restaurant, or room. Use existing printed media, no special hardware required.
Pool deck
Scan for anything
Poolside · Deck 3
Hi! You're at the pool. Towel? Drinks?
Two towels please
Routed to pool staff
ETA 4 min
Set up in minutes. No coding required. Your guests will never know the difference, except the service just got way faster.
Get Started