Everything You Need for Modern Hospitality

One platform for AI concierge, digital check-in, guest app, smart upsells, and more.

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AI Concierge

Lucy handles guest conversations on WhatsApp, SMS, and web chat, in 100+ languages with an 8-second average response time. No app downloads, no friction.

  • Understands natural language requests in any language
  • Handles FAQs, bookings, and service requests end-to-end
  • Escalates to staff seamlessly when human touch is needed

Online Check-in

Frictionless digital arrival that collects guest details, ID verification, and special requests before they set foot in the lobby.

  • Pre-arrival forms sent automatically via WhatsApp or email
  • ID and payment capture without manual paperwork
  • Reduces front desk wait times by up to 80%

Guest App

A web-based branded app guests access instantly, no download required. Everything from room service to local recommendations, right in their pocket.

  • Instant access via QR code or link, no app store needed
  • Customizable with your branding, colors, and content
  • In-app ordering, messaging, and activity booking

Smart Upsells

AI-powered revenue optimization that suggests the right upgrade at the right moment, from transfers and tours to spa treatments and suite upgrades.

  • Context-aware suggestions based on guest profile and stay
  • Integrated payment collection via Stripe
  • Track upsell performance and conversion rates in real time

Communication Hub

A unified inbox that brings WhatsApp, SMS, web chat, and email into one place so your team never misses a message.

  • Multi-channel threads organized by guest and reservation
  • Automated routing to the right department or staff member
  • Message templates and quick replies for common scenarios

Analytics

Guest insights, conversation metrics, and revenue tracking, the same cockpit your team uses every day, made visible.

  • Response time, resolution rate, and satisfaction dashboards
  • Guest segmentation by behavior, spend, and preferences
  • Revenue attribution for upsells and direct bookings

Branding

White-label customization that makes Lucy feel like a natural extension of your property, your logo, your colors, your voice, per listing.

  • Custom colors, logos, and messaging tone per property
  • Branded guest app and check-in experience
  • Multi-property support with unique branding per location

Smart QR

Location-aware QR codes that connect guests to Lucy from anywhere on your property: lobby, pool, restaurant, or room. Use existing printed media, no special hardware required.

  • Dynamic QR codes that adapt content by scan location
  • Track engagement and popular touchpoints across your property
  • Print-ready designs that match your brand

Ready to let Lucy run the show?

Set up in minutes. No coding required. Your guests will never know the difference, except the service just got way faster.

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