Research first. Demo when you're ready.
Not everyone lands here ready to talk to a vendor. This page is for the researching operator: a vendor-honest guide to AI guest messaging, our published articles, and the pages that back up what the marketing says.
Free guide
The Hotel Operator's Guide to AI Guest Messaging
What AI concierges genuinely do well, where they fail, WhatsApp versus web chat, staffing and escalation design, the questions to ask any vendor — including us — and a rollout checklist. No invented statistics; HiLucy appears in one clearly labeled section at the end.
The intro and outline are open to everyone; the full guide asks for your email.
Articles
Published articles from the team — an integration deep dive, an engineering update, and company news.
Seamless Scheduling: How HiLucy Integrates with Acuity to Power Real-Time Bookings
A deep dive into the Acuity Scheduling integration: how availability, appointment types, and confirmed bookings flow between your scheduling platform and the AI concierge.
Read articleHiLucy Announces Strategic Partnership with Ahau Group in Tulum
The press release announcing our partnership with Ahau Group, expanding the platform across Tulum properties — building on live deployments at KAN Hotel in Tulum and Barefoot Beach Hotel in Belize.
Read articleEngineering Update: AI-Powered Development & Payment Infrastructure
A technical breakdown of one week of platform work: an autonomous AI development workflow, a deposit payment system, and new activity management capabilities.
Read articleHiLucy Appoints AI as Chief Executive Officer
The announcement that made it official: Lucy, the AI that answers our guests, was appointed CEO — and what that says about how we run the company.
Read articleArticles are published in English only for now — we'd rather tell you that than machine-translate them.
Check the claims
Marketing pages say things; these pages back them up. Keep researching without talking to anyone.
Case studies
Results by property type — measured figures labeled as measured, illustrative ones labeled as illustrative.
VisitTrust & security
What we store, what never touches our servers, and where our compliance program honestly stands.
VisitIntegrations
Cloudbeds, Stripe, WhatsApp, Acuity and more — with the direction and depth of each connection stated plainly.
VisitDevelopers & partners
The same API our own production apps run on, and how partners get sandbox access.
VisitReady to let Lucy run the show?
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