A WhatsApp Concierge Your Guests Already Know How to Use
Lucy handles guest conversations on WhatsApp — FAQs, bookings, and service requests end-to-end — and escalates to your staff seamlessly when a human touch is needed.
Why WhatsApp Is the Best Guest Channel
Every hospitality app fights for a download. WhatsApp is already on your guest’s phone.
No App Downloads
Guests already have WhatsApp. Lucy meets them there — no app store, no sign-up friction, no learning curve.
100+ Languages
Lucy understands natural language requests in any language, so every guest feels at home no matter where they come from.
24/7 Instant Responses
An 8-second average response time, whether guests message at 2 PM or 2 AM. Lucy never sleeps.
One Scan to Start
Location-aware QR codes in the lobby, pool, restaurant, or room open a WhatsApp conversation with Lucy instantly.
From Message to Confirmed Booking
Watch how Lucy books a spa appointment, collects payment, and confirms the reservation — all through a single WhatsApp conversation, with zero staff involvement.
Works the same for hotels and vacation rentals.
I'd love to book a deep-tissue massage. What do you have available?
Great choice! I see you're in Room 118 at the Beachside Wing. We have openings tomorrow at 10 AM or 2 PM — 60 or 90 minutes. Which works for you?
90 minutes at 2 PM, please.
You're booked! 90-minute deep-tissue massage tomorrow at 2 PM at the Beachside Spa. See you there!
Payment received and massage appointment confirmed.
WhatsApp First — Never WhatsApp Only
Lucy also covers SMS, web chat, and email, and your team sees every thread in one unified inbox with automated routing to the right department.
Explore AI guest messaging→More ways to use HiLucy
AI Concierge for Hotels
Front desk automation, smart upsells, and 24/7 guest service for hotels and resorts.
AI for Vacation Rentals
Self check-in, local guides, and automated upsells for remote hosts and villas.
AI Guest Messaging
One unified inbox for WhatsApp, SMS, web chat, and email — with AI doing the routine work.
HiLucy vs Alternatives
How HiLucy compares to PMS add-ons, generic chatbots, and manual WhatsApp.
Pricing
Simple per-room pricing for hotels, flat pricing for hosts and villas.
Ready to let Lucy run the show?
Set up in minutes. No coding required. Your guests will never know the difference — except the service just got way faster.
Get Started