Boutique Hotel Tulum
Reduced front-desk wait times by 90% with Lucy’s automated arrival flow.
Illustrative result
85% online check-in rate
What this number measures: The share of arriving guests who finish check-in, including their details, ID, and any special requests, before they reach the front desk.
The situation
A boutique property in Tulum runs a single reception desk, and arrivals bunch into the same afternoon window. The queue forms at exactly the hour the team has the least room to absorb it.
How HiLucy is used
The arrival flow reaches guests by message before they travel, so reception meets someone whose paperwork is already done and whose requests are already logged. The desk spends that moment on the welcome instead of the form.
What's switched on
Every capability below ships today. Follow any link to see how it works.
Online Check-in
Collects guest details, ID verification, and special requests ahead of arrival, so the desk is confirming rather than typing.
See this featureGuest App
Opens in the browser with nothing to install, which is what makes a pre-arrival link something guests actually finish.
See this featureCommunication Hub
Puts arrival replies in the same inbox as WhatsApp, SMS, and web chat, so a message about a late flight does not sit unread in a separate tool.
See this feature
About this example
This page describes a type of property, not a named customer. The headline figure is illustrative: it is carried over from our summary card and is not yet tied to a published, audited source. We add property names, logos, and quotes only with written permission, and we will attribute the numbers at the same time.
Ready to let Lucy run the show?
Set up in minutes. No coding required. Your guests will never know the difference, except the service just got way faster.
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