All case studies
HotelCase study
Tulum Eco Lodge
Smart QR codes at pool and restaurant drove targeted upsell conversions.
Illustrative result
$120 revenue uplift/room
What this number measures: Additional revenue per room over the period, from add-ons guests booked after scanning a QR code somewhere on the property.
The situation
A jungle lodge spreads its guests across cabins, a pool, and a restaurant. A guest who wants something is rarely near anyone who can sell it to them, and walking back to reception is a step most guests skip.
How HiLucy is used
Location-aware QR codes put the right menu in front of the guest for the spot they are actually in. The pool code opens pool service, the restaurant code opens the restaurant, and the order routes to the team that handles it.
What's switched on
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Smart QR
Connects the guest to Lucy from the lobby, pool, restaurant, or room, and carries that location with the request.
See this featureSmart Upsells
Offers what makes sense for where the guest is standing instead of one generic menu.
See this featureGuest App
Opens straight from the scan with nothing to install, which is the whole reason a poolside scan converts.
See this feature
About this example
This page describes a type of property, not a named customer. The headline figure is illustrative: it is carried over from our summary card and is not yet tied to a published, audited source. We add property names, logos, and quotes only with written permission, and we will attribute the numbers at the same time.
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