You already run Cloudbeds for reservations, HiLucy adds the guest-facing layer it doesn't: a grounded AI concierge on WhatsApp and web, QR digital check-in, in-chat upsells for spa, tours and dining, and native checkout that settles through Stripe. HiLucy connects over OAuth and webhooks, so reservations flow in every 15 minutes and stay in sync, no double entry, no migration. The connection is read-only: HiLucy reads from Cloudbeds and never writes back to it. When a guest asks a question, Lucy answers from your property's own data and offers to check with your front desk when the answer isn't there, rather than guessing. When they book an add-on, the charge lands on their HiLucy folio and the payout runs through Stripe. Keep the PMS your team knows; give guests 24/7 bilingual (English/Spanish) service and turn every conversation into ancillary revenue. Setup takes minutes with a single Cloudbeds credential, no developer required.
HiLucy links to your Cloudbeds account with a single credential, then keeps itself in sync automatically. There is nothing to export and nothing to migrate. The connection is read-only: Cloudbeds stays the system of record for reservations, HiLucy reads from it, and nothing HiLucy does writes back.
Lucy answers guest questions 24/7 on WhatsApp and web, in English and Spanish, grounded in your synced Cloudbeds reservations and your own property catalog. When something isn't in that data, she offers to check with your front desk.
Guests check in from their phone by scanning a QR code, before or on arrival, cutting front-desk queues without new hardware.
Offer spa, tours, dining and activities right inside the conversation, turning routine questions into ancillary revenue.
When a guest books an add-on, the charge posts to their HiLucy folio and settles through Stripe. It is a HiLucy folio, not the Cloudbeds one, so your front desk settles those extras in HiLucy.
Bookings flow in from Cloudbeds every 15 minutes with webhook top-ups, so no one re-keys a reservation into a second tool.
Every guest gets instant service in English or Spanish, at 2 PM or 2 AM, without adding overnight staff.
Exactly what moves between HiLucy and Cloudbeds, what triggers it, and what does not sync.
Read-only — HiLucy reads Cloudbeds and never writes to it
| Object | Direction | Trigger and latency | Not synced |
|---|---|---|---|
| Reservations | Cloudbeds → HiLucy | Scheduled sync every 15 minutes, plus inbound webhooks | Nothing is written back to Cloudbeds |
| Guest and stay details | Cloudbeds → HiLucy | With each reservation sync | Guest details edited in HiLucy do not update Cloudbeds |
| Rooms and property details | Cloudbeds → HiLucy | On connect, and on each hourly reconciliation sweep | Room assignments are never written to Cloudbeds |
| Folio charges (spa, tours, dining) | Stays in HiLucy | When a guest books or orders in chat | Never posted to the Cloudbeds folio |
| Payments | HiLucy → Stripe | At in-chat checkout | Not recorded as a payment in Cloudbeds |
Authorize HiLucy from your Cloudbeds account with a single credential. No developer, no API keys to copy by hand.
Reservations and property data flow in automatically. Lucy grounds every answer in your live data from the first conversation.
Turn on the concierge, QR check-in and upsells. Guests start booking, checking in and paying inside the chat, same day.
Cloudbeds runs your reservations brilliantly. HiLucy adds everything that happens in the guest conversation around them.
HiLucy connects to Cloudbeds over an authorized OAuth grant you can revoke at any time. The connection is read-only: Cloudbeds stays the system of record, HiLucy reads reservation data to ground the concierge, and never writes anything back.
No. Cloudbeds stays your PMS and system of record for reservations. HiLucy adds the guest-facing layer on top (AI concierge, WhatsApp, QR check-in, upsells and in-chat payment) and reads reservation data from Cloudbeds. The connection is read-only, so HiLucy never modifies anything in Cloudbeds.
HiLucy connects over OAuth and pulls reservations automatically every 15 minutes, with webhooks pushing new and changed bookings in near real time. The flow is one-directional, Cloudbeds into HiLucy: there is no manual export, no double entry, and nothing written back to Cloudbeds.
Lucy can book add-ons like spa, tours and dining and take payment in-chat through Stripe. The charge posts to a HiLucy folio, which is HiLucy’s own bill for the stay, and settles through Stripe. It does not post to the guest’s Cloudbeds folio, so a front desk settling the stay in Cloudbeds will not see these charges there. Settle and reconcile in-chat extras in HiLucy.
Yes. HiLucy serves your Cloudbeds guests on the official WhatsApp Business API as well as web chat, so guests use the app they already have.
Yes. Guests scan a QR code to check in from their phone before or on arrival, reducing front-desk queues without any new hardware.
The Cloudbeds connection is an OAuth grant you authorize and can revoke at any time, and it is read-only, so HiLucy cannot alter your PMS data. Card data is handled by Stripe and never touches HiLucy or your servers.
Minutes. You authorize HiLucy from your Cloudbeds account with a single credential, no developer required, and reservations start syncing automatically.
Yes. Lucy serves guests 24/7 in English and Spanish (es-MX) out of the box.
AI concierge for hotels
The grounded, 24/7 AI concierge Cloudbeds hotels put in front of guests.
WhatsApp concierge
Meet Cloudbeds guests on the app they already have open.
Stripe payments & folio
How in-chat checkout and folio settlement work under the hood.
HiLucy for hotels
The full platform for hotels and resorts.
Pricing
Transparent per-room plans for hotels.
Compare HiLucy
See how HiLucy stacks up feature by feature.
AI Concierge for Hotels
Front desk automation, smart upsells, and 24/7 guest service for hotels and resorts.
WhatsApp Concierge
Guest conversations on the app they already have, no downloads, no friction.
AI for Vacation Rentals
Self check-in, local guides, and automated upsells for remote hosts and villas.
AI Guest Messaging
One unified inbox for WhatsApp, SMS, web chat, and email, with AI doing the routine work.
HiLucy vs Alternatives
How HiLucy compares to PMS add-ons, generic chatbots, and manual WhatsApp.
Pricing
Simple per-room pricing for hotels, flat pricing for hosts and villas.
Set up in minutes. No coding required. Your guests will never know the difference, except the service just got way faster.
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