The AI concierge and guest-messaging layer for Cloudbeds hotels
You already run Cloudbeds for reservations, HiLucy adds the guest-facing layer it doesn't: a grounded AI concierge on WhatsApp and web, QR digital check-in, in-chat upsells for spa, tours and dining, and native checkout that settles straight to the guest folio. HiLucy connects over OAuth and webhooks, so reservations flow in every 15 minutes and stay in sync, no double entry, no migration. When a guest asks a question, Lucy answers only from your property's real data, so there's no hallucinated check-in time or price. When they book an add-on, the charge lands on their bill and the payout runs through Stripe. Keep the PMS your team knows; give guests 24/7 bilingual (English/Spanish) service and turn every conversation into ancillary revenue. Setup takes minutes with a single Cloudbeds credential, no developer required.
How HiLucy connects to Cloudbeds
HiLucy links to your Cloudbeds account with a single credential, then keeps itself in sync automatically. There is nothing to export and nothing to migrate, Cloudbeds stays the system of record for reservations, and HiLucy reads from it.
- Connect once over OAuth, authorize HiLucy from your Cloudbeds account, no developer or API keys to hand-copy.
- Reservations sync automatically every 15 minutes, and webhooks push new and changed bookings in near real time.
- Guest, stay and room data flow into HiLucy so Lucy always answers from live reservation context, never a stale export.
- Cloudbeds remains authoritative: HiLucy layers messaging, check-in, upsells and payment on top without changing how your front desk works.
What you get once connected
Grounded AI concierge
Lucy answers guest questions 24/7 on WhatsApp and web, in English and Spanish, only from your real Cloudbeds and property data, no hallucinated check-in times or prices.
QR digital check-in
Guests check in from their phone by scanning a QR code, before or on arrival, cutting front-desk queues without new hardware.
In-chat upsells
Offer spa, tours, dining and activities right inside the conversation, turning routine questions into ancillary revenue.
Native checkout to folio
When a guest books an add-on, the charge posts to their guest folio and the payout runs through Stripe, the money side is built in, not bolted on.
Automatic reservation sync
Bookings flow in from Cloudbeds every 15 minutes with webhook top-ups, so no one re-keys a reservation into a second tool.
Bilingual, 24/7
Every guest gets instant service in English or Spanish, at 2 PM or 2 AM, without adding overnight staff.
Setup in three steps
Connect Cloudbeds
Authorize HiLucy from your Cloudbeds account with a single credential. No developer, no API keys to copy by hand.
Sync your property
Reservations and property data flow in automatically. Lucy grounds every answer in your live data from the first conversation.
Go live on WhatsApp & web
Turn on the concierge, QR check-in and upsells. Guests start booking, checking in and paying inside the chat, same day.
Cloudbeds + HiLucy vs Cloudbeds alone
Cloudbeds runs your reservations brilliantly. HiLucy adds everything that happens in the guest conversation around them.
With Cloudbeds + HiLucy
- A grounded AI concierge answers guests 24/7 on WhatsApp and web
- Guests check in by QR from their phone
- Spa, tours and dining upsell inside the chat
- Add-ons post to the folio and settle via Stripe in-chat
- English/Spanish service with no extra headcount
Cloudbeds alone
- ·Guest questions land on the front desk and after-hours email
- ·Check-in happens at the desk
- ·Ancillary sales depend on staff remembering to offer them
- ·Extras are collected manually or at checkout
- ·Bilingual coverage depends on who is on shift
Security & data
HiLucy connects to Cloudbeds over an authorized OAuth grant you can revoke at any time. Cloudbeds stays the system of record; HiLucy reads reservation data to ground the concierge and never asks your front desk to re-key anything.
- OAuth connection you authorize and can revoke from Cloudbeds at any time.
- Card data is handled by Stripe, it never touches HiLucy or your servers.
- Lucy answers only from your real property data, so guests never get invented prices or times.
Frequently asked questions
No. Cloudbeds stays your PMS and system of record for reservations. HiLucy adds the guest-facing layer on top (AI concierge, WhatsApp, QR check-in, upsells and in-chat payment) and reads reservation data from Cloudbeds.
HiLucy connects over OAuth and pulls reservations automatically every 15 minutes, with webhooks pushing new and changed bookings in near real time. There is no manual export and no double entry.
Yes. Lucy can book add-ons like spa, tours and dining, take payment in-chat through Stripe, and post the charge to the guest folio for settlement at checkout, it is not just a Q&A bot.
Yes. HiLucy serves your Cloudbeds guests on the official WhatsApp Business API as well as web chat, so guests use the app they already have.
Yes. Guests scan a QR code to check in from their phone before or on arrival, reducing front-desk queues without any new hardware.
The Cloudbeds connection is an OAuth grant you authorize and can revoke at any time. Card data is handled by Stripe and never touches HiLucy or your servers.
Minutes. You authorize HiLucy from your Cloudbeds account with a single credential, no developer required, and reservations start syncing automatically.
Yes. Lucy serves guests 24/7 in English and Spanish (es-MX) out of the box.
Explore more
AI concierge for hotels
The grounded, 24/7 AI concierge Cloudbeds hotels put in front of guests.
WhatsApp concierge
Meet Cloudbeds guests on the app they already have open.
Stripe payments & folio
How in-chat checkout and folio settlement work under the hood.
HiLucy for hotels
The full platform for hotels and resorts.
Pricing
Transparent per-room plans for hotels.
Compare HiLucy
See how HiLucy stacks up feature by feature.
More ways to use HiLucy
AI Concierge for Hotels
Front desk automation, smart upsells, and 24/7 guest service for hotels and resorts.
WhatsApp Concierge
Guest conversations on the app they already have, no downloads, no friction.
AI for Vacation Rentals
Self check-in, local guides, and automated upsells for remote hosts and villas.
AI Guest Messaging
One unified inbox for WhatsApp, SMS, web chat, and email, with AI doing the routine work.
HiLucy vs Alternatives
How HiLucy compares to PMS add-ons, generic chatbots, and manual WhatsApp.
Pricing
Simple per-room pricing for hotels, flat pricing for hosts and villas.
Ready to let Lucy run the show?
Set up in minutes. No coding required. Your guests will never know the difference, except the service just got way faster.
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