Sell your Acuity spa & wellness appointments inside guest chat
If your spa, yoga classes or wellness treatments already run on Acuity Scheduling, HiLucy turns them into revenue guests can book without leaving a conversation. Lucy reads your real Acuity availability and lets a guest book a massage, class or treatment over WhatsApp or web chat, then takes payment in-chat or charges it to their room folio for settlement at checkout. Appointment types, calendars and availability stay authoritative in Acuity; HiLucy is the storefront and upsell engine on top. Because Lucy only answers from live data, guests never get quoted a slot that isn't actually open. It's the fastest way to move spa and activity bookings out of email and the front desk into the channel guests already use, while keeping the scheduling tool your wellness team relies on. Connect in minutes with your Acuity credentials.
How HiLucy connects to Acuity Scheduling
HiLucy links to your Acuity account and reads your live schedule, so the concierge always offers real, open slots. Your wellness team keeps managing everything in Acuity exactly as they do today.
- Connect with your Acuity credentials, appointment types, calendars and availability sync in automatically.
- Lucy reads live availability at booking time, so a guest is never offered a slot that has already filled.
- New bookings write back into Acuity, keeping your schedule the single source of truth.
- Acuity stays authoritative for the schedule; HiLucy is the in-chat storefront and upsell layer on top.
What you get once connected
Book spa & wellness in chat
Guests book a massage, treatment or class over WhatsApp or web without emailing the front desk or the spa.
Live Acuity availability
Lucy reads real availability from Acuity at booking time, so guests are only ever offered slots that are actually open.
Pay in-chat or to the folio
Take payment right in the conversation via Stripe, or charge the appointment to the room folio for settlement at checkout.
Group classes too
Sell seats in group yoga and wellness classes, not just one-to-one appointments.
Turn questions into bookings
“Is the spa open?” becomes a confirmed, paid appointment inside the same thread.
Bilingual service
Guests book in English or Spanish, 24/7, without waiting for the spa desk to open.
Setup in three steps
Connect Acuity
Link HiLucy to your Acuity Scheduling account with your credentials. Appointment types and calendars sync in.
Map your treatments
Confirm which appointment types and classes guests can book in chat. Everything else stays managed in Acuity.
Sell in the conversation
Guests start booking spa, yoga and wellness over WhatsApp and web, and paying in-chat or to their folio.
Acuity + HiLucy vs Acuity alone
Acuity runs your schedule. HiLucy puts that schedule where guests already are and collects the payment.
With Acuity Scheduling + HiLucy
- Guests book spa and wellness inside WhatsApp and web chat
- Lucy proactively upsells treatments during a conversation
- Payment is taken in-chat or posted to the room folio
- Availability is answered instantly in English or Spanish, 24/7
Acuity Scheduling alone
- ·Guests book via a scheduling link, email or the spa desk
- ·Bookings depend on the guest seeking out the schedule
- ·Payment is collected separately at the spa or desk
- ·Availability questions wait for the spa desk to respond
Security & data
HiLucy reads your Acuity schedule to offer live availability and writes confirmed bookings back. Acuity stays the system of record; card data is handled by Stripe.
- HiLucy connects with credentials you control and can disconnect at any time.
- Acuity remains authoritative for appointment types, calendars and availability.
- Payments run through Stripe, card data never touches HiLucy or your servers.
Frequently asked questions
Yes. Lucy books spa, yoga and wellness appointments over WhatsApp and web chat, reading live availability from your Acuity account so the slot is always real.
Yes. Appointment types, calendars and availability sync from Acuity, and Lucy checks live availability at booking time. Acuity stays the source of truth for your schedule.
Yes. Guests can pay in-chat via Stripe, or the appointment can be charged to their room folio and settled at checkout.
Yes. Your wellness team keeps managing appointment types, calendars and staff in Acuity exactly as they do today. HiLucy is the in-chat storefront on top.
Yes. HiLucy can sell seats in group classes as well as one-to-one appointments.
Yes. Guests can pay right in the conversation via Stripe, or charge the appointment to their room folio.
Yes. Guests can book in English or Spanish (es-MX), 24/7.
More ways to use HiLucy
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Guest conversations on the app they already have, no downloads, no friction.
AI for Vacation Rentals
Self check-in, local guides, and automated upsells for remote hosts and villas.
AI Guest Messaging
One unified inbox for WhatsApp, SMS, web chat, and email, with AI doing the routine work.
HiLucy vs Alternatives
How HiLucy compares to PMS add-ons, generic chatbots, and manual WhatsApp.
Pricing
Simple per-room pricing for hotels, flat pricing for hosts and villas.
Ready to let Lucy run the show?
Set up in minutes. No coding required. Your guests will never know the difference, except the service just got way faster.
Get Started