If your spa, yoga classes or wellness treatments already run on Acuity Scheduling, HiLucy turns them into revenue guests can book without leaving a conversation. Lucy reads your Acuity availability and lets a guest book a massage, class or treatment over WhatsApp or web chat, then takes payment in-chat or charges it to their HiLucy folio for settlement at checkout. Appointment types, calendars and availability stay authoritative in Acuity; HiLucy is the storefront and upsell engine on top. Availability is read from Acuity and briefly cached, and the appointment itself is created in Acuity, so Acuity has the final say on whether a slot is really free. It's the fastest way to move spa and activity bookings out of email and the front desk into the channel guests already use, while keeping the scheduling tool your wellness team relies on. Connect in minutes with your Acuity credentials.
HiLucy links to your Acuity account and reads your live schedule, so the concierge always offers real, open slots. Your wellness team keeps managing everything in Acuity exactly as they do today.
Guests book a massage, treatment or class over WhatsApp or web without emailing the front desk or the spa.
Lucy reads real availability from Acuity at booking time, so guests are only ever offered slots that are actually open.
Take payment right in the conversation via Stripe, or charge the appointment to the room folio for settlement at checkout.
Sell seats in group yoga and wellness classes, not just one-to-one appointments.
“Is the spa open?” becomes a confirmed, paid appointment inside the same thread.
Guests book in English or Spanish, 24/7, without waiting for the spa desk to open.
Exactly what moves between HiLucy and Acuity Scheduling, what triggers it, and what does not sync.
Two-way — data moves in both directions
| Object | Direction | Trigger and latency | Not synced |
|---|---|---|---|
| Appointment types, calendars, availability | Acuity → HiLucy | Read on demand, briefly cached | — |
| Appointment | HiLucy → Acuity | Created in Acuity once the in-chat booking is paid | — |
| Reschedule and cancellation | HiLucy → Acuity | When a booking is changed or cancelled in HiLucy | — |
| Appointments changed in Acuity | Acuity → HiLucy | Inbound webhook when an appointment is scheduled or changed | — |
| Payment | HiLucy → Stripe | Taken in chat, or charged to the HiLucy folio | Acuity does not process the payment |
Link HiLucy to your Acuity Scheduling account with your credentials. Appointment types and calendars sync in.
Confirm which appointment types and classes guests can book in chat. Everything else stays managed in Acuity.
Guests start booking spa, yoga and wellness over WhatsApp and web, and paying in-chat or to their folio.
Acuity runs your schedule. HiLucy puts that schedule where guests already are and collects the payment.
HiLucy reads your Acuity schedule to offer live availability and writes confirmed bookings back. Acuity stays the system of record; card data is handled by Stripe.
Yes. Lucy books spa, yoga and wellness appointments over WhatsApp and web chat, reading live availability from your Acuity account so the slot is always real.
Yes. Appointment types, calendars and availability sync from Acuity, and Lucy checks live availability at booking time. Acuity stays the source of truth for your schedule.
Yes. Guests can pay in-chat via Stripe, or the appointment can be charged to their room folio and settled at checkout.
Yes. Your wellness team keeps managing appointment types, calendars and staff in Acuity exactly as they do today. HiLucy is the in-chat storefront on top.
Yes. HiLucy can sell seats in group classes as well as one-to-one appointments.
Yes. Guests can pay right in the conversation via Stripe, or charge the appointment to their room folio.
Yes. Guests can book in English or Spanish (es-MX), 24/7.
AI Concierge for Hotels
Front desk automation, smart upsells, and 24/7 guest service for hotels and resorts.
WhatsApp Concierge
Guest conversations on the app they already have, no downloads, no friction.
AI for Vacation Rentals
Self check-in, local guides, and automated upsells for remote hosts and villas.
AI Guest Messaging
One unified inbox for WhatsApp, SMS, web chat, and email, with AI doing the routine work.
HiLucy vs Alternatives
How HiLucy compares to PMS add-ons, generic chatbots, and manual WhatsApp.
Pricing
Simple per-room pricing for hotels, flat pricing for hosts and villas.
Set up in minutes. No coding required. Your guests will never know the difference, except the service just got way faster.
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