WhatsApp Business API for hotels & rentals, done for you
WhatsApp is where your guests already message, HiLucy runs your hotel on the official WhatsApp Business API so you can meet them there without the setup headache. We provision the number, handle template approval, and put a grounded AI concierge on the line that answers from your real property data, takes bookings, runs QR digital check-in, and upsells spa, tours and dining, 24/7, in English and Spanish. Because it's the official Business API (not an unofficial bridge), your account stays compliant and your templates get delivered. Guests can pay in-chat via Stripe and have charges settle to their room folio, so a WhatsApp thread becomes a full booking-and-payment channel, not just a help desk. Cut front-desk phone volume, capture after-hours demand, and turn conversations into revenue, on the app 2 billion people already have open.
How HiLucy sets up WhatsApp for you
HiLucy runs your guest messaging on the official WhatsApp Business API and handles the parts that usually stall a rollout, provisioning, template approval and compliance, so you go live without the headache.
- We provision the WhatsApp Business number, so you don’t need to source and configure one yourself.
- We handle template submission and approval, so your outbound messages get delivered.
- It’s the official Business API, not an unofficial bridge, so your account stays compliant.
- A grounded AI concierge is on the line from day one, answering, booking, checking guests in and upselling.
What you get on the WhatsApp Business API
Grounded AI concierge
Lucy answers from your real property data over WhatsApp, 24/7, in English and Spanish, no hallucinated details.
Official & compliant
You run on the official WhatsApp Business API, not an unofficial bridge, so your account stays in good standing and templates deliver.
Templates handled
HiLucy provisions the number and manages template approval, so you skip the setup and compliance headache.
Check-in over WhatsApp
Guests run QR digital check-in inside the WhatsApp thread, cutting front-desk queues.
Book & pay in-thread
Guests book spa, tours and dining and pay via Stripe, with charges settling to the room folio, right in the chat.
Capture after-hours demand
Cut front-desk phone volume and answer guests around the clock, on the app 2 billion people already have open.
Setup in three steps
We provision your number
HiLucy sets up your WhatsApp Business number on the official Business API, nothing to source or configure yourself.
We get your templates approved
HiLucy submits and manages template approval so your outbound messages deliver reliably.
Go live with the concierge
The grounded AI concierge starts answering, booking, checking guests in and upselling on WhatsApp, bilingual, 24/7.
WhatsApp Business API with HiLucy vs the WhatsApp Business app alone
The free WhatsApp Business app is a shared inbox. The official Business API with HiLucy is a full booking-and-payment channel with an AI concierge on the line.
With WhatsApp Business API + HiLucy
- A grounded AI concierge answers, books and upsells 24/7
- HiLucy provisions the number and manages template approval
- Guests check in by QR inside the thread
- Guests pay via Stripe and charges settle to the folio
- Runs on the official API, so your account stays compliant
WhatsApp Business API alone
- ·A staff member types every reply by hand
- ·You handle Business API setup and compliance yourself
- ·Check-in happens outside the chat
- ·Payment is arranged separately
- ·The free app doesn’t scale to automated, template-based messaging
Security & data
HiLucy runs your messaging on the official WhatsApp Business API, so your account stays compliant and templates deliver. In-chat payments run through Stripe, so card data never touches HiLucy or your servers.
- Official WhatsApp Business API, not an unofficial bridge that risks your account.
- Payments run through Stripe; card data never touches HiLucy or your servers.
- Lucy answers only from your real property data, so guests never get invented details.
Frequently asked questions
No. HiLucy provisions the WhatsApp Business number and sets you up on the official Business API, you don’t need to source or configure one yourself.
Yes. HiLucy submits and manages your message templates through the approval process so your outbound messages get delivered reliably.
Yes. Guests can book spa, tours and dining and pay in-chat via Stripe, with charges settling to their room folio, a WhatsApp thread becomes a full booking-and-payment channel.
Yes. HiLucy runs on the official WhatsApp Business API, not an unofficial bridge, so your account stays compliant and your templates deliver.
Yes. Guests complete QR digital check-in inside the WhatsApp thread, cutting front-desk queues.
Yes. Lucy serves guests 24/7 in English and Spanish (es-MX).
The free WhatsApp Business app is a manual shared inbox. HiLucy runs on the official Business API with an AI concierge that answers, books, checks guests in and takes payment automatically, and it scales to template-based, compliant messaging the free app can’t.
Explore more
WhatsApp concierge
The guest-facing concierge experience on WhatsApp.
AI concierge for hotels
The grounded concierge behind your WhatsApp line.
AI guest messaging
Automated guest communication across channels.
HiLucy for hotels
The full platform for hotels and resorts.
Pricing
Transparent plans with WhatsApp included.
More ways to use HiLucy
AI Concierge for Hotels
Front desk automation, smart upsells, and 24/7 guest service for hotels and resorts.
WhatsApp Concierge
Guest conversations on the app they already have, no downloads, no friction.
AI for Vacation Rentals
Self check-in, local guides, and automated upsells for remote hosts and villas.
AI Guest Messaging
One unified inbox for WhatsApp, SMS, web chat, and email, with AI doing the routine work.
HiLucy vs Alternatives
How HiLucy compares to PMS add-ons, generic chatbots, and manual WhatsApp.
Pricing
Simple per-room pricing for hotels, flat pricing for hosts and villas.
Ready to let Lucy run the show?
Set up in minutes. No coding required. Your guests will never know the difference, except the service just got way faster.
Get Started