If you run marketing and CRM in GoHighLevel, HiLucy keeps it fed with real booking activity. When a guest places a booking order through HiLucy, or that order changes status, HiLucy pushes the guest into GoHighLevel as a contact and, when you have set a pipeline and stage, opens an opportunity valued at the order total. Coupon codes on the order arrive as tags, so affiliate and campaign attribution carries across. Post-stay campaigns, past-guest re-marketing and partner nurture then fire from a CRM in step with the booking engine rather than a stale export. The sync runs one way, HiLucy to GoHighLevel: HiLucy owns the guest conversation, check-in, upsells and payment, while GoHighLevel owns nurture and reactivation. Guest chat transcripts stay in HiLucy and are not written to GoHighLevel.
HiLucy pushes booking activity into GoHighLevel on every order, so your CRM reflects what guests actually bought. The sync runs one way, into GoHighLevel, which stays where you run nurture, pipelines and reactivation.
Contacts arrive from actual bookings the moment an order is placed, rather than from a spreadsheet import.
Set a pipeline and stage and each booking opens an opportunity worth the order total, so your forecast reflects real revenue.
Post-stay campaigns and re-marketing fire from real booking activity rather than manual list building.
Coupon codes on the order sync as GoHighLevel tags, so affiliate and campaign credit follows the guest into your funnels.
When an order moves to processing, completed or cancelled, HiLucy pushes the update so your CRM is not acting on stale state.
For destination marketers and multi-property operators, HiLucy's booking data becomes fuel for GoHighLevel funnels.
Exactly what moves between HiLucy and GoHighLevel, what triggers it, and what does not sync.
One-way — HiLucy pushes to GoHighLevel and reads nothing back
| Object | Direction | Trigger and latency | Not synced |
|---|---|---|---|
| Contact | HiLucy → GoHighLevel | When a booking order is placed, sent immediately | Contact edits made in GoHighLevel |
| Opportunity | HiLucy → GoHighLevel | With the contact, when a pipeline and stage are configured | Pipeline or stage moves made in GoHighLevel |
| Tags (order number, coupon codes) | HiLucy → GoHighLevel | With each contact push | Tags added in GoHighLevel |
| Order status | HiLucy → GoHighLevel | When the order moves to a status you have enabled | Status changes made in GoHighLevel |
| Guest chat transcripts | Not synced | — | Conversations stay in HiLucy; nothing is written to GoHighLevel Conversations |
Add your GoHighLevel API credentials, or a webhook URL, in HiLucy's integration settings.
Pick the pipeline and stage new bookings should open an opportunity in, and the tag you want on every synced contact.
Your GoHighLevel campaigns and automations keep running, now fed by real booking activity.
GoHighLevel is where you run marketing and follow-up. HiLucy keeps it fed with what guests actually booked.
HiLucy pushes booking data to GoHighLevel using credentials you provide and can revoke. The sync runs one way, so nothing in HiLucy is changed by edits made in your CRM, and GoHighLevel stays your system of record for nurture and pipelines.
The guest's contact details from the booking (name, email, phone and billing address), tags for the order number and any coupon codes, and, when a pipeline and stage are configured, an opportunity valued at the order total. Guest chat transcripts are not synced.
Yes. Contacts and opportunities are pushed as orders are placed and as their status changes, so your GoHighLevel campaigns and follow-ups can fire on real booking activity.
Yes, through coupon codes. Any coupon applied to the booking is pushed as a GoHighLevel tag alongside the order number, so you can segment and credit partners inside your funnels.
One-way: HiLucy to GoHighLevel. HiLucy pushes contacts and opportunities into your CRM and reads nothing back, so edits, pipeline moves or tags added in GoHighLevel do not flow into HiLucy.
Yes. Your existing GoHighLevel tags, pipelines and automations keep running exactly as they do today, HiLucy simply feeds them fresh booking data.
AI Concierge for Hotels
Front desk automation, smart upsells, and 24/7 guest service for hotels and resorts.
WhatsApp Concierge
Guest conversations on the app they already have, no downloads, no friction.
AI for Vacation Rentals
Self check-in, local guides, and automated upsells for remote hosts and villas.
AI Guest Messaging
One unified inbox for WhatsApp, SMS, web chat, and email, with AI doing the routine work.
HiLucy vs Alternatives
How HiLucy compares to PMS add-ons, generic chatbots, and manual WhatsApp.
Pricing
Simple per-room pricing for hotels, flat pricing for hosts and villas.
Set up in minutes. No coding required. Your guests will never know the difference, except the service just got way faster.
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