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    AI for Hospitality

    Smart for businesses, great for guests.

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    Meet Lucy, Your 24/7 Concierge

    From handling guest questions to booking excursions and boosting upsells - all straight through WhatsApp.

    Instant Responses

    Answer FAQs and service requests automatically, so every guest feels heard.

    Seamless Bookings

    Reserve catamarans, tours or tables without manual back-and-forth.

    Smart Upsells

    Suggest VIP upgrades and add-ons at just the right moment.

    Live conversation demo

    hiLucy turns conversations into actions

    Proactive, human-sounding automation that books, routes, and updates guests without breaking the personal touch.

    8 sec Average first response
    72% Requests fully automated end-to-end
    WhatsApp + SMS Multi-channel follow up and recovery

    Catamaran charter Bookings automation

    Lucy qualifies guests, pings the owner, and confirms without anyone stepping in.

    Guest

    Hey! I want to rent a catamaran for 5 people.

    Lucy

    Happy to help. What day and time work best?

    Guest

    Tomorrow at 10am.

    Lucy

    Great. Checking with the owner now and keeping you updated.

    Pinged owner on WhatsApp
    Owner gets the request in WhatsApp and by email.
    Owner accepted the request
    Lucy holds the guest in the loop automatically.
    Lucy

    You are all set for tomorrow at 10am. I just sent your dock map and a quick pay link.

    Guest receives dock map and payment link instantly. Average 90 seconds to confirm

    Airport transportation Concierge coverage

    Lucy secures the driver, shares ETA, and follows up with the guest automatically.

    Guest

    I need a ride from the airport to my hotel.

    Lucy

    Got it. What time does your flight arrive and what is the hotel name?

    Guest

    August 1 at 3pm to Casa Palma.

    Lucy

    Thanks. Grabbing a driver now and sharing the live details.

    Trip shared with driver
    Driver gets passenger details and hotel location.
    Driver confirmed
    Lucy pushes the ETA and vehicle info back to the guest.
    Lucy

    Your ride is booked. The driver will meet you at arrivals with your name card and a live ETA link.

    Flight updates go to the driver and guest in real time. Hands-off handoffs, 24/7

    All guests requests in one place.

    Our request dashboard makes it easy to manage each request. Assign tasks, share leads and more.

    dashboard-laptop-home

    Smart location-based QR management.

    Assign AI QR codes to any space—hiLucy knows the location and notifies your team instantly.

    Automation That Elevates Every Stay ✨

    Simplify operations, amplify guest satisfaction—Lucy makes it effortless.

    Reservations

    Activity Booking

    Arrival / Departure

    Maintenance Requests

    Make your guests happy & automate your business with Lucy—start now.

    Schedule a Demo