Run hotel operations on Monday.com, fed by guest requests
When a guest asks for towels, reports a broken AC, or requests a late checkout, that request shouldn't die in a chat thread. HiLucy connects to Monday.com so guest service requests, housekeeping tasks and maintenance issues become tracked items on the boards your operations team already lives in, automatically, the moment they're raised. Front-of-house captures the request through the AI concierge; Monday.com routes, assigns and tracks it to done. For resorts and multi-property operators with real departmental structure, this closes the loop between what guests ask for and what staff actually do, with an audit trail. No new ops tool to learn, HiLucy feeds the one you've standardized on. Pair it with HiLucy's fleet and maintenance logging and every operational signal, from a guest message to a damage report, lands where your team can act on it.
How HiLucy connects to Monday.com
HiLucy captures guest service requests through the AI concierge and turns them into tracked items on your Monday.com boards, automatically, the moment they’re raised. Monday.com stays where your team routes, assigns and closes the work.
- Guest service requests, housekeeping tasks and maintenance issues become items on your Monday.com boards.
- Items are created the moment a request is raised in the conversation, nothing dies in a chat thread.
- Your team keeps routing, assigning and tracking work to done in Monday.com exactly as they do today.
- Pairs with HiLucy’s fleet and maintenance logging so every operational signal lands on the right board.
What you get once connected
Requests become tracked tasks
Every guest request captured by the concierge becomes a Monday.com item, nothing gets lost in a chat thread.
Housekeeping & maintenance routing
Towels, a broken AC or a late-checkout request route to the right board so the right team picks it up.
A real audit trail
Close the loop between what guests ask for and what staff actually do, with a tracked record from request to done.
Built for multi-property
For resorts and multi-property operators with real departmental structure, requests land on the boards each team runs.
Captured at the source
Front-of-house captures the request through the AI concierge, no manual re-entry into an ops tool.
Pairs with fleet & maintenance
Combine with HiLucy’s fleet and maintenance logging so a guest message or a damage report both land where staff can act.
Setup in three steps
Connect Monday.com
Link HiLucy to your Monday.com account so guest requests can create tracked items on your boards.
Map requests to boards
Decide which request types route to which boards and groups, so housekeeping and maintenance land in the right place.
Let your team run it
Requests raised in the concierge appear as items your team routes, assigns and tracks to done in Monday.com.
Monday.com + HiLucy vs Monday.com alone
Monday.com is where your team runs the work. HiLucy feeds it directly from the guest conversation.
With Monday.com + HiLucy
- Guest requests become Monday.com items automatically
- Housekeeping and maintenance route to the right board
- A tracked trail runs from guest request to done
- Guest messages and fleet/maintenance signals both land on your boards
Monday.com alone
- ·Staff manually create tasks from what they hear
- ·Requests are triaged and re-entered by hand
- ·Requests captured in chat can be lost before they’re logged
- ·Operational signals live in separate, disconnected tools
Security & data
HiLucy creates items on your Monday.com boards using a connection you authorize and control. Monday.com stays where your team manages the work; HiLucy simply feeds it from the guest conversation.
- You authorize the connection and control which boards HiLucy writes to.
- Monday.com remains your operations system of record for routing and tracking.
- Only operational request data is written, guest payments stay in Stripe.
Frequently asked questions
When a guest raises a request in the conversation (towels, a broken AC, a late checkout), HiLucy’s AI concierge captures it and creates a tracked item on your Monday.com board automatically, the moment it’s raised.
HiLucy creates items on the Monday.com boards your operations team runs, mapped to the request types you configure so housekeeping and maintenance land in the right place. Your team keeps managing the fields and columns in Monday.com.
Yes. Different request types can route to different boards or groups, so housekeeping and maintenance each land with the team that owns them.
HiLucy captures the guest request through the concierge and creates the tracked item so your team can act on it and keep the guest informed through the conversation. Your team keeps managing the work in Monday.com.
Yes. For resorts and multi-property operators with real departmental structure, requests route to the boards each team runs.
Yes. Your team keeps routing, assigning and tracking work in Monday.com exactly as they do today, HiLucy simply feeds it from the guest conversation. There’s no new ops tool to learn.
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HiLucy vs Alternatives
How HiLucy compares to PMS add-ons, generic chatbots, and manual WhatsApp.
Pricing
Simple per-room pricing for hotels, flat pricing for hosts and villas.
Ready to let Lucy run the show?
Set up in minutes. No coding required. Your guests will never know the difference, except the service just got way faster.
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