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Welcome to Downtown Tulum 🌿
We’re here to make your stay smooth, relaxing, and memorable.

Our Location
Contact Us
24-hour Security
Wifi Info

Network: DowtownHotel
Password: DThotel

Check-in / Check-out

Check-in: 3:00pm
Check-out: 12:00am
Late Checkout: 2:00 PM
Late Checkout Fee: MXN 50.00

Additional Information

Bikes or scooters to rent
Air conditioned rooms
Free Wifi for guests
On-site pool and cenote open until 10pm

Latest Past Events

Temazcal Ceremony — Ancestral Purification & Rebirth

Kan Hotel C. 17 Pte., La Veleta, Tulum

Join us for a traditional Temazcal ceremony, an ancestral ritual of purification rooted in Mesoamerican tradition. The Temazcal represents the womb of Mother Earth—a sacred, enclosed space where heat, steam, […]

Temazcal Ceremony — Ancestral Purification & Rebirth

Kan Hotel C. 17 Pte., La Veleta, Tulum

Join us for a traditional Temazcal ceremony, an ancestral ritual of purification rooted in Mesoamerican tradition. The Temazcal represents the womb of Mother Earth—a sacred, enclosed space where heat, steam, […]

AI Masterclass Meetup

Kan Hotel C. 17 Pte., La Veleta, Tulum

A hands-on AI meetup focused on real-time demos, collaboration, and practical execution. Each session is centered around live experimentation, open discussion, and building in real time. No slides. No theory-heavy […]

Getting Around

Tulum is easy to explore — each area has its own vibe 🌴

Main zones:

Aldea Zama – Trendy & walkable, cafés, boutiques, coworking, wellness spots
La Veleta – Local favorite, cool bars, casual eats, late-night hangouts
Centro (Downtown) – Markets, street food, shopping, culture, everyday Tulum
Beach Road – Hotel zone, beach clubs, restaurants, nightlife, ocean views
Popular ways to move:

🚲 Bikes – Best for short trips and exploring town
🛵 Scooters – Fast and fun for jumping between zones
🚕 Taxis – Reliable anytime, especially to/from the beach
🚗 Car rentals – Ideal for cenotes, ruins, and day trips
Hot spots worth a stop:

Cenotes along the highway (swim + explore)
Tulum Ruins (history with a sea breeze)
Beach clubs & taco stands in the hotel zone
Sunset on the beach road — always a win 🌅
Everything is close — explore, enjoy, repeat 😉

24-hour Security
Emergency Contacts

General Emergency (Mexico) — 911
Police (Tulum) — +52 984 871 2055
Fire Department (Bomberos Tulum) — +52 984 871 3732
Red Cross (Cruz Roja Tulum) — +52 984 802 5521
Civil Protection (Protección Civil Tulum) — +52 984 871 2688
Private Ambulance Service — +52 984 124 0830

Cancellation Policy

Flexible Rate:
You can cancel your reservation up to 7 days prior to arrival without incurring any penalty. Cancellations within 7 days of arrival will result in a 100% penalty of the total reservation cost.
Non-refundable Rate:
Full payment will be charged at the time of booking. This payment is non-refundable in case of cancellation or modification of the reservation.
Reservations during peak season.
All reservations between December 26th thru January 12th are non refundable bookings and the full amount with taxes included will be collected at the time of booking.

Privacy Policy

We collect only the information needed to support your stay and bookings.
Your data is kept secure, never sold, and only shared with trusted service providers when required (transport, wellness, or activities you request).

By using our site or services, you agree to this use of your information.
You may request data removal anytime.

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