1. Cancellations and; Refunds:
- If you cancel more than 24 hours before your booking, 50% of the total rental cost will be charged as a cancellation fee.
- If you cancel within 24 hours of your booking, you are responsible for 100% of the rental cost, which will be charged to the card on file if not already paid up-front.
- No refunds for early returns, unused days, or weather-related issues.
- No refunds after the service has been provided.
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2. Collections & Fees:
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- If any amount owed under this agreement is not paid when due, you authorize us to charge the card on file.
- If the balance remains unpaid and is sent to a collections agency, you are responsible for all collection costs, including agency fees, legal fees, and any additional expenses incurred to recover the debt.
- This responsibility applies regardless of your payment method (cash or card).
- Group rentals: All members of the group are considered jointly responsible. If another person in your group fails to pay for damages, fines, or other costs, you may be held liable for the unpaid amount.
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3. Fuel Policy:
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- Return the vehicle with a full gas tank.
- If not, there is a 315 MXN charge plus the cost of the missing fuel.
- Document fuel level with a photo at pick-up.
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4. Damages:
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Renter pays for all damages they cause when not covered by insurance, plus any deductible costs or insurance claim costs.
Vehicle condition:
Renter agrees the vehicle is in good condition at pick-up. Photos and videos will be taken as proof.
Loss of use:
400 MXN per day until the vehicle is repaired and back in rental condition (up to 10 days), excluding paid rental days.
Total liability cap:
Up to $1,900 USD for lost/stolen bikes or totaled bikes. Included in this amount: replacement bike, insurance policy, circulation card, license plate, and helmets.
Charges for lost or broken items:
- Missing helmet or helmet clip: 600 MXN.
- Missing or broken phone holder: 400 MXN.
- Missing AirTag: 800 MXN.
- Missing license plate or circulation card: 6,000 MXN.
Cleaning fee: 250 MXN if the vehicle is returned with food, sand, garbage, or mud.
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5. Fines & Towing
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- Police fines: Renter is responsible for any ticket (e.g., faulty lights — check all lights and functions before riding).
- Fines/towing: Fines or tows for non-compliance are 100% the renter’s responsibility.
- Towing costs: If the vehicle is towed, the renter must pay all fines/fees (up to 5,000 MXN).
- Tow retrieval service: 4,000 MXN (optional & in addition to towing fees).
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6. Negligence
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- If the renter fails to notify the company of damages, abandons the vehicle (e.g., leaves it at a hotel or other location without prior approval), or fails to properly return the vehicle, a negligence fee of $150 USD will be charged.
- This fee is in addition to repair costs and covers administrative time, loss of rental income, and breach of the rental terms.
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7. Deposit & Credit Card Policy
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- To avoid leaving a passport or cash deposit, you must provide a valid credit card (Visa or MasterCard only) that can be charged.
- A temporary $300 USD pre-authorization is placed on your card to verify available funds and put the card on file. This is NOT a charge - it is released immediately, though your bank may show it as pending for a few days.
- Debit cards, prepaid cards, Revolut, Wise cards, or maxed-out credit cards are not allowed.
- We may perform additional test charges at any time to ensure the card is valid and not maxed out.
- If you do not have an acceptable credit card, you can still rent by providing either:
- Your passport (held securely until return), or
A $250 USD cash deposit, refundable upon safe return of the vehicle.
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8. Rental Periods, Late Returns & Extended Rentals
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- Rental period is 24 hours from your scheduled pick-up time, regardless of late arrival.
- If you wish to extend your rental, you must notify us before your original return time.
- Extensions depend on vehicle availability and must be fully paid in advance.
- The extension will be charged at your original daily rate.
- Once confirmed by text, this agreement automatically extends to the new return date/time.
- Unapproved late returns are charged 200 MXN per hour.
- Per hour return fees if requested: 100 MXN per hour.
- Option to rent for an additional day at your daily rate (if available).
- If you book a scooter and pick it up late, you are still responsible for the full rental cost, including any days you did not use.
