Section 1: Operating Rules & Responsibilities (Click To See All)

1. ELIGIBILITY & SAFETY REQUIREMENTS - Only the persons signing this agreement, or those specifically identified within it, are authorized to operate the rented car or equipment. - Passengers are the sole responsibility of the renter. - If any unauthorized person operates the car, all insurance, liability coverage, and protections under this agreement are null and void. The renter will be fully responsible for any damages, injuries, or losses that occur as a result. - No alcohol or drugs before or during use of the car. - Do not operate the car recklessly or dangerously. ------------ 2. RULES OF OPERATION - Obey all traffic signs and speed limits. - One-way streets: Google Maps is often wrong in Tulum. Follow street signs, not GPS. - Always carry your driver’s license and a copy of your passport. - On the beach road: Expect checkpoints. Parking: - Do not park on the main beach road (cars will be towed). - No parking in front of signs/walls with “E” with a slash through it. - No parking on corners. Park at least 2 cars away from intersections. - Do not park in front of yellow curbs. Driving Guidelines: - Drive slowly on bumpy dirt roads and over speed bumps. - Avoid puddles—some are deep and may damage the vehicle. ------------ 3. PICKUP & DROP-OFF INFORMATION - Drop-off must be at the same time as your pickup time. - We have multiple locations, so use the link provided to confirm the correct pickup location: https://maps.app.goo.gl/AhxPvSPVnwF5kwuA7?g_st=ic - If you are scheduled for a delivery or pickup at your home and it is raining, delivery will be delayed until the rain stops for the safety of our driver and delivery equipment. - Do NOT use Apple Maps to find us, only Google Maps. ------------ 4. EMERGENCY PROTOCOLS - If the car breaks down: Mechanics cannot enter Jaguar Park. Bring the car to the entrance for assistance. - Contact: Text Alyssa (Ally) on WhatsApp: +52.984.156.8826 (call for emergencies). - Sleeping Hours: Our business is offline during 11pm–7:30am. If you have an accident/issue during this time, you must go to the client portal website (link found after step 7) for clear instructions.

Section 2: Financial Terms (Click To See All)

1. RENTAL PERIOD & LATE FEES - Rental period is 24 hours from your scheduled pick-up time, regardless of late arrival. - Late return fees: - 175 MXN per 30 minutes. - 300 MXN per hour. - Option to rent for an additional day at the daily rate (if available). - If you book a car and pick it up late, you are still responsible for the full rental cost, including any days you did not use. ------------ 2. CANCELLATIONS & REFUNDS - If you cancel more than 24 hours before your booking, 50% of the total rental cost will be charged as a cancellation fee. - If you cancel within 24 hours of your booking, you are responsible for 100% of the rental cost. - No refunds for early returns, unused days, weather-related issues, or after the service has been provided. ------------ 3. COLLECTIONS & FEES - If any amount owed under this agreement is not paid when due, you authorize us to charge the card on file. - If the balance remains unpaid and is sent to a collections agency, you are responsible for all collection costs, including agency fees, legal fees, and any additional expenses incurred to recover the debt. - Group rentals: All members of the group are considered jointly responsible for damages, fines, or costs. ------------ 4. FUEL POLICY - Return the car with the same fuel level as at pick-up. - If not, you will be charged 300 MXN + the cost of missing fuel. - Document the fuel level with a photo at pick-up. ------------ 5. DAMAGES & LOSS OF USE - Renter pays for all damages they cause when not covered by insurance, plus any deductible costs or insurance claim costs. - Vehicle condition: Renter agrees the vehicle is in good condition at pick-up. Photos/videos will be taken as proof. - External damage includes, but is not limited to: Broken mirrors Tire/rim damage Cracked bumpers, dents, or scratches - Loss of use: $50 USD/day until the car is repaired and back in rental condition (excluding paid rental days). - Lost items: Circulation card or license plate: 6,000 MXN. Missing AirTag: 800 MXN Cleaning fee: 250 MXN if the car is returned dirty (food, sand, or garbage). ------------ 6. FINES & TOWING - Police fines: Renter is responsible for all tickets (e.g., faulty lights). - Towing: Renter is responsible for all fines/fees up to 7,000 MXN. - Tow retrieval by company (optional): 4,000 MXN + tow fees. ------------ 7. NEGLIGENCE - If the renter fails to notify the company of damages, abandons the vehicle (e.g., leaves it at a hotel without approval), or fails to properly return the car, a minimum negligence fee of $150 USD will be charged (in addition to repair costs). ------------ 8. DEPOSIT & CREDIT CARD POLICY - To avoid leaving a passport or cash deposit, you must provide a valid credit card (Visa or MasterCard only) that can be charged. - A $0.50 authorization charge will be made to put your card on file. - Debit cards, prepaid cards, Revolut, Wise cards, or maxed-out cards are not accepted. - If you do not have a credit card, you can rent by leaving your passport (held securely) or $350 USD cash deposit. ------------ 9. EXTENDED RENTALS - If you wish to extend your rental, you must notify us before your original return time. - Extensions depend on car availability and must be fully paid in advance. - The extension will be charged at your original daily rate. - You will not receive additional discounts that would have applied if you had booked for a longer period initially. - Once confirmed by text, this agreement automatically extends to the new return date/time. -Approved extensions are 300 mxn per hour & unapproved late returns are charged 400 MXN per hour.

Section 3: Legal Terms (Click To See All)

LEGAL CLAUSES 1. Assumption of Risk I understand and voluntarily assume all risks of injury, loss, or damage arising from the use, condition, or possession of the rented car or any equipment. I acknowledge that these activities are inherently dangerous, and I accept full responsibility for my actions and any resulting harm to myself, passengers, or property. ------------ 2. Waiver and Release of Claims I, on behalf of myself, my spouse (if any), my children, any minor for whom I am the guardian, my heirs, executors, and successors, waive, release, and discharge AC HerHoldings, LLC (doing business as Rent A Scooter Tulum) and her assigns from any and all claims, demands, losses, damages, liabilities, costs, or causes of action of any kind — including but not limited to personal injury, wrongful death, and property damage — that arise from or relate to the rental, use, operation, condition, or possession of the rented car or any other vehicle or equipment provided by AC HerHoldings, LLC (doing business as Rent A Scooter Tulum). This waiver and release applies to both known and unknown claims and includes any issues that may arise or be discovered in the future. I acknowledge that I have considered the possibility of unknown claims and voluntarily assume that risk. ------------ 3. Covenant Not to Sue I agree, on behalf of myself and my representatives, that I will never directly or indirectly bring, institute, or pursue any legal, equitable, or administrative action or complaint against AC HerHoldings, LLC (doing business as Rent A Scooter Tulum) that arises out of or relates to the condition, possession, use, or operation of the rented car or equipment. This covenant applies even to claims I do not currently know or anticipate. ------------ 4. Indemnification I agree to indemnify and hold AC HerHoldings, LLC (doing business as Rent A Scooter Tulum) harmless from and against any and all claims, damages, losses, penalties, or expenses (including attorney’s fees) that arise, in whole or in part, from: - My rental, use, or operation of the car or equipment, - The condition or possession of the vehicle, or - Any breach of this agreement. This includes liability for injury or damage to passengers or third parties caused directly or indirectly by my actions. ------------ 5. Partial Invalidity & Choice of Law If any part of this agreement is deemed invalid or unenforceable, the remaining provisions shall remain fully in effect. This agreement is governed by and will be construed in accordance with the laws of Tulum, Mexico. ------------ 6. Expenses of Enforcement If legal action is necessary to enforce any terms of this agreement, the prevailing party shall be entitled to recover all costs, expenses, and reasonable attorney’s fees. This also includes collection fees. ------------ 7. Entire Agreement & No Oral Modification This document, along with any attachments or addenda, represents the entire agreement between the parties. No changes or modifications are valid unless made in writing and signed by AC HerHoldings, LLC (doing business as Rent A Scooter Tulum). Text message confirmations by AC HerHoldings, LLC (doing business as Rent A Scooter Tulum) are included. ------------ 8. Continuation of Agreement This contract remains valid if you extend your rental or rent with us again in the future. A text confirmation of the new dates is sufficient to extend this agreement and all its terms. ------------ 9. TERMS & CONDITIONS - AC HerHoldings, LLC (doing business as Rent A Scooter Tulum) makes no warranty of any kind, express or implied, regarding the quality, manufacture, safety, drivability, or fitness for any particular purpose of any vehicle or equipment rented under this agreement. - All vehicles and equipment are provided “as is” and with all faults. - The undersigned acknowledges that driving in Tulum is inherently dangerous and carries a risk of serious injury or death. AC HerHoldings, LLC (doing business as Rent A Scooter Tulum) does not provide medical insurance and warns that any serious injuries may result in significant financial costs. - By signing this agreement, the undersigned and all additional riders personally assume all risks and liabilities associated with these activities. The undersigned understands that by executing this document, they are waiving important legal rights and, in good faith, relieve and release AC HerHoldings, LLC (doing business as Rent A Scooter Tulum) from any legal duty or responsibility related to the conduct of these activities. ------------ 10. ACTS OF GOD DISCLAIMER - Renter remains responsible for the vehicle during the rental period, including damage or loss due to weather, floods, storms, or natural disasters.