Contact & Support
Need help with HiLucy? We’re here to assist you. Choose the option below that best fits your needs.
General Support
For questions about using HiLucy, service requests, bookings, or any other inquiries:
- Email: [email protected]
- WhatsApp: Message our AI concierge directly through the app for instant assistance
We aim to respond to all support requests within 24 hours.
Privacy & Data Requests
For questions about your personal data, privacy concerns, or to exercise your data rights:
- Email: [email protected]
- Account Deletion: Visit our Account Deletion page for instructions
- Data Deletion: Visit our Data Deletion page for instructions
- Privacy Policy: Read our full Privacy Policy
For Hospitality Partners
If you are a hotel, resort, or property manager interested in using HiLucy for your guests:
- Email: [email protected]
Report an Issue
If you encounter a technical issue or bug with the HiLucy app or website, please email [email protected] with:
- A description of the issue
- The device and operating system you are using
- Screenshots if applicable
Company Information
- Website: https://hilucy.com
- General Email: [email protected]